Business Hours
Mon – Fri: 9:00 AM – 7:00 PM CET (Central European Time)
However, you can place and pay for orders 24/7 from Monday to Sunday on our product pages using electronic payment.
Delivery of Completed Orders
The standard delivery time is up to 3 working days.
The urgent delivery time is by the end of the next business day, provided that the order was placed during our service’s business hours.
Important: Please note that the indicated delivery times are valid if the order is placed during the business hours of our service, as mentioned above. Saturdays and Sundays are not included in the calculation.
The specified times are valid provided the order is placed in accordance with our Service Rules and does not require additional clarifications that would prevent order fulfilment. The times also apply if the order has not been changed at the request of the Buyer before its creation.
Example 1:
The order was placed (paid) on October 7 (Monday) outside of business hours at 8:30 PM. In this case, the order acceptance day will be considered the next business day – October 8.
Example 2:
The order was placed (paid) on October 11 (Friday) during the business hours of our service. In this case, the delivery time will be up to 3 working days starting from October 11 (Friday), meaning the order will be completed by October 15 (Tuesday) inclusive.
The order was placed (paid) on October 11 (Friday) outside of business hours at 8:30 PM. In this case, the delivery time will be up to 3 working days starting from October 14 (Monday), meaning the order will be completed by October 16 (Wednesday) inclusive.
Example 3:
The order was placed (paid) on October 12 or 13 (Saturday-Sunday, weekend). In this case, the order acceptance day will be considered the next business day – October 14 (Monday).
The above delivery terms are valid for both standard and urgent types of orders.
Method of Delivery of Completed Orders
Completed orders are delivered via email, which is provided by the Buyer on the payment page.
If desired, the order can also be sent via WhatsApp and Telegram messengers (please note that sending via messengers may negatively affect the video quality).
Payment
Payment for orders is made on the order payment page (checkout).
Currently, you can pay for your order with a Visa, Mastercard, American Express bank card, and through Google Pay or Apple Pay.
The acquiring process is carried out through the WayForPay service.
Note: We would like to point out that the payment amount is charged in hryvnias, and your bank will convert it to your card’s currency at its own exchange rate (some banks may charge a currency conversion fee, so the payment amount in USD on your card may differ from the specified payment amount on the website in USD).
If necessary, you can also review our Refund Policy.